Account & community
Account, security & support
Protect your progress and report issues clearly.
What to know
Use a unique password and do not share it with other players. Staff do not need your password to investigate an issue. Use official Familia links for accounts, purchases and downloads.
When asking for help, include character name, approximate time, activity and error message. Attach a screenshot without passwords or sensitive payment details. For purchases, provide the reference through the appropriate support channel.